Order Processing

  • We ship all orders within 1 business day after your payment has been received.
  • We reserve the right to additional processing time if any questions or concerns regarding your order arise. We always do our best to get in touch with you via phone or email only when necessary. Please make sure you provide us with current contact information during checkout.

Shipping Policy

  • Please note we DO NOT ship to any P.O.Box address at this time.
  • Once your parcel is shipped out, you will receive a tracking number from us. Please allow up to 24 hours for the tracking information to show a movement of your parcel on the carrier’s website.
  • If a parcel is returned to us because it was undeliverable either because you provided the wrong or incomplete address, or you did not collect the parcel from the closest retail location during the requested time, then you will be responsible for the return freight charges and the cost of reshipping it back to you. We will have to charge your card again to cover the difference.
  • UPS & Purolator have suspended the service guarantee from any origin to any destination. They will deliver all parcels as soon as they can.
  • Although we endeavor to ship your orders out using the same shipping method you have selected at checkout, we reserve the right to select an alternative carrier with a similar estimated transit time to service the shipment at our discretion.

Return Policy

  • If you are not satisfied with your order, you must return your order back to Shisha World within 7 days of receiving your order at your own expense. Upon return you will be charged a 20% restocking fee. Please note initial shipping charges are also not refunded.
  • The items returned to us must be in original condition, unused, and in the original packaging it came with. Any returns that do not meet the above guidelines will not be refunded.
  • It is your responsibility to ensure that the package is returned to us without any damages during shipping, otherwise we cannot process your return request. Please ensure you use a courier that provides tracking service. We will not be held responsible if the parcel/package has not been received by us.
  • Hookah Pipes are non-refundable (new or used) due to hygienic purposes especially given the COVID-19 pandemic.
  • Once your return has been approved, we will issue a store credit less restocking fee, which can be used towards future purchase from our online store.
  • If you wish to proceed with the return, email us at info@shishaworld.ca to obtain a return authorization. Kindly reference your order number.
  • All returns should be sent to 5040 Maingate Drive, Unit 4, Mississauga, ON, L4W1X5

Product Warranty

  • Shisha world Canada DBA Habibi Group is a general product reseller. We offer no warranty on products if damaged after use. We only guarantee safe package on arrival. Once used, there is no warranty against corrosion, chopping, discoloring, peeling, breaking, or anything that renders the product useless. Please research each product and read reviews before buying.

Tracking Number:

  • Tracking numbers are automatically generated when we print your shipping label during order processing. An email containing the tracking number with the Subject “Your order has shipped!” is then sent to the email address you provided during checkout.
  • Please check your emails “Spam” folders if you did not receive a tracking number. You can avoid this problem by adding our email address to your address book: hookahstore11@gmail.com
  • You may also find and view tracking information directly by logging in to “My Account”
  • Canadian customers can track their packages using one of the following links

UPS: https://www.ups.com/track?loc=en_US&requester=ST/

Purolator: https://nonprod-web.purolator.com/en/track.html

SAME DAY DELIVERY (This option will only appear for qualified postal codes) – GTA and select Southern Regions. 

  1. We offer SAME DAY DELIVERY  in the GTA for all orders placed before 10 AM (Monday – Friday excluding stat holidays)
  2. Deliveries will take place between 4PM and 10:30PM.
  3. You will receive notification via text message, to the number provided on your account, when the order leaves the warehouse, followed by another message when the parcel is en-route. The second text message will contain a live link to track the driver.
  4.  In the event that your delivery is missed, a representative from the courier company will reach out to reschedule within 24-48 hours.
  5. If you missed two attempts, either because you were not available to receive the parcel, did not answer your phone, or did not respond to emails/text from the courier company, you will be charged a flat rate of 25 dollars which will be removed from your initial payment and the remaining amount will be refunded to you.
  6. All parcels are left outside the door in the case of a home or apartment building, or with concierge in the case of a Condo Building. Driver will also take pictures to verify the parcel was dropped outside the correct unit.
  7. Signature Option: If you would like an in person hand off for your delivery, please request under “Order Notes” at the time of checkout. For signature, anyone living in your household over the age of majority can receive the parcel on your behalf. Driver may request for an ID to confirm your identity.