SAME DAY DELIVERY (This option will only appear for qualified postal codes) – GTA and select Southern Regions.
- We offer GTA SAME DAY DELIVERY for all orders placed before 10 AM.
- The deliveries will take place between 4PM and 10:30PM.
- You will receive an email notification after your order is processed, allowing you to verify the address and also giving you the ability to confirm or request an alternate delivery date.
- If you are not going to be home that evening due to some unforeseen circumstances, you will have the opportunity to reschedule the delivery one more time using email or SMS by clicking on the tracking link.
- You will also receive notification via text message, to the number provided on your account, when the order leaves the warehouse, followed by another message when the parcel is en-route. The second text message will contain a livelink to track the driver.
- You will receive a notification via SMS when the driver is outside.
- In the event that your delivery is missed, a representative from the courier company will reach out to reschedule within 24-48 hours. The package will be returned to us if the second delivery attempt fails and you will be responsible for the cost associated with the return of the parcel.
- If you couldn’t receive your parcel, after two attempts, either because you were not available to receive the parcel, did not answer your phone, or did not respond to emails/text from the courier company, you will be charged a flat rate of 25 dollars which will be removed from your initial payment and the remaining amount will be refunded to you.
- All parcels are left outside the door in the case of a home or apartment building, or with concierge in the case of a Condo Building. Driver will also take pictures to verify the parcel was dropped outside the correct unit.
- Signature Option: If you would like an in person hand off for your delivery, please request under “Order Notes” at the time of checkout. Please note, if you select the signature option, and are not present when the driver arrives anytime during the hours of 4PM-10:30PM, that it would be considered a failed delivery. For signature, anyone living in your household over the age of majority can receive the parcel on your behalf. Driver may request for an ID to confirm your identity.
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